Unlocking QuickBooks Error 15104 Solutions: Resolve and Prevent with Ease

QuickBooks, a leading accounting software, regularly releases updates to enhance its features and performance. However, during the update process, users often encounter errors from the 15xxx series, and QuickBooks Error 15104 is one of them.

Are you in search of solutions to resolve QuickBooks Error 15104? Your search ends here! In this comprehensive guide, we’ll walk you through QuickBooks Error Code 15104 step by step.

Understanding QuickBooks Error 15104

QuickBooks Error 15104 can be a frustrating hurdle when trying to keep your accounting software up to date. This error typically arises during the download of new updates and can be attributed to various factors, including damaged registry entries or a corrupted company file. While it may not initially seem alarming, ignoring QuickBooks Error 15104 can lead to system slowdowns, and in the worst-case scenario, make QuickBooks unusable.

To prevent these issues from affecting your workflow, we highly recommend addressing QuickBooks Error 15104 promptly.

Common Causes of QuickBooks Error 15104

Understanding the root causes of Error 15104 in QuickBooks is the first step toward preventing it in the future. Some common factors contributing to this error include:

  • Firewall or Network Security Issues: Sometimes, firewall or network security settings can act as barriers during the update process.
  • Weak Internet Connection: A stable internet connection is crucial for seamless updates. A poor connection can trigger Error 15104.
  • Operating in Multi-User Mode: Using QuickBooks in multi-user mode can sometimes lead to conflicts during updates.
  • Damaged Company File: A corrupted company file can interfere with the update process.
  • Misconfigured Internet Settings: Incorrect internet settings can disrupt the update.
  • Damaged Windows Registry Entries or Files: Issues within the Windows registry can also contribute to Error 15104.
  • Improper or Incomplete QuickBooks Download: An incomplete or incorrect download of QuickBooks can lead to this error.
  • Virus or Malware Interference: Sometimes, malicious software can hinder the update process.

Troubleshooting QuickBooks Error 15104

Resolving errors like QuickBooks Error 15104 is crucial to maintain a smooth accounting workflow. Before diving into the solutions, make sure to follow these preparatory steps:

  1. Update QuickBooks: Ensure that you have the latest version of QuickBooks installed.
  2. Switch to Single-User Mode: If you’re operating QuickBooks in multi-user mode, switch to single-user mode temporarily.
  3. Product Information: Open QuickBooks and press CTRL + 1 to access product information. Verify the details.
  4. Check Download Location: Confirm the download location settings in the options section.
  5. Run QuickBooks as Administrator: Right-click on the QuickBooks icon and select “Run as administrator” to ensure elevated privileges.
  6. Update Windows: Make sure your Windows operating system is up to date to address any potential compatibility issues.

Now, let’s proceed to resolve QuickBooks Error 15104 using the following methods:

Method 1: Reboot.Bat File

The reboot.bat file is designed to ensure the smooth operation of QuickBooks components. To resolve QuickBooks Error 15104, follow these steps:

  1. Right-click on the QuickBooks icon.
  2. Select “Properties.”
  3. Navigate to the open file location.
  4. In the search field, type “reboot.bat.”
  5. Right-click on the file and choose “Run as administrator.”

Method 2: Get a Digital Signature Certificate

A Digital Signature Certificate is essential for online identity recognition. To fix QuickBooks Error 15104, follow these steps:

  1. Navigate to C:\Program Files (x86)\Intuit\QuickBooks XX (where XX represents your QuickBooks version).
  2. Locate the .exe file, right-click, and select “Properties.”
  3. Go to the “Digital Signature” tab.
  4. Click “Details” > “View Certificate.”
  5. Hit “Install Certificate” and follow the on-screen prompts.

Method 3: Run Selective Startup Mode

Selective Startup Mode allows for software installation and uninstallation without third-party interference. To perform a clean install, follow these steps:

First, back up your data:

  1. Open QuickBooks, go to the file menu, and select “Backup Company.”
  2. Choose “Create a Local Backup” and select the backup location.
  3. Select “Complete Verification” to ensure file integrity.

Second, launch Selective Startup Mode:

  1. Open the Run command (Windows + R).
  2. Type “MSConfig” and press Enter.
  3. Navigate to the “General” section.
  4. Select “Selective Startup” and check “Load System Services.”
  5. Open the “Services” section, hide all Microsoft services, disable all items, and check the box next to “Windows Installer.”
  6. Hit “OK” and restart your system.

Third, clean install QuickBooks:

  1. Locate the QuickBooks icon, right-click, and select “Uninstall.”
  2. Follow the prompts to uninstall QuickBooks.
  3. Visit the official Intuit website, download QuickBooks, and follow the installation instructions.
  4. Log in with your details.

Lastly, switch back to Normal Mode:

  1. Launch the Run command (Windows + R).
  2. Type “MSConfig” and press Enter.
  3. In the “General” section, select “Normal Startup,” and hit “OK.” Reboot your system.

Method 4: Restore Your System

If malicious attacks or data damage are causing QuickBooks Error 15104, the system restore option can help without affecting personal files:

  1. Type “Control Panel” in the search field and press Enter.
  2. Opt for “Recovery.”
  3. Select “Open System Restore” and follow the prompts.
  4. Choose a restoration point and select “Scan for Affected Programs.”
  5. Begin the restoration process and finish it.

Method 5: Fix Registry By Third-Party App

A trusted third-party cleaner application can scan and repair Windows components, including the registry. To resolve QuickBooks Error 15104 caused by registry issues:

  1. Download a trusted third-party cleaner application from a reputable website.
  2. Install the application and run it.
  3. Let the software scan for and fix registry issues.
  4. Backup your data and let the application complete the repair.
  5. Reboot your system when done.

Method 6: Run QuickBooks Tool Hub

QuickBooks Tool Hub is a dedicated tool for fixing errors like QuickBooks Error 15104:

  1. Download QuickBooks Tool Hub from the official Intuit website.
  2. Launch the program and select “Quick Fix My Program.”
  3. Let the process complete.

Next, run the File Doctor to fix company file issues:

  1. In QuickBooks Tool Hub, go to “Company File Issues.”
  2. Select “Run QuickBooks File Doctor.”
  3. Choose the company file and follow the prompts.
  4. Enter admin credentials and let the tool handle the rest.


QuickBooks Error 15104 can disrupt your workflow, but with these troubleshooting methods, you can resolve it step by step. If the error persists, consider contacting our customer support team for further assistance. Don’t let technical issues hinder your productivity; address them promptly.

Hopefully, the above-given information is useful for you to get rid of this problem. But if you are still facing any issues with your software and need professional assistance, regarding accounting, bookkeeping & accounting software-related issues then feel free to get in touch with Certified Experts at +1-860-325-4922. The USA-based ProAdvisors will provide all sorts of assistance related to the software 24/7.